Sr. Unified Communications Engineer
Core
Senior hands-on engineer responsible for implementing, operating, and maintaining enterprise-scale Unified Communications platforms across on-premises, hybrid, and cloud environments.
Role type
Senior IC Unified Communications Engineer
Builds
Global UC services including Cisco CUCM, Microsoft Teams Phone, and Zoom
Domain
Telecommunications / Unified Communications
Required skills
Cisco Unified Communications (CUCM, Unity Connection, CUBE, Expressway), Microsoft Teams Phone, SIP signaling, SBCs, call routing, dial plans, QoS, root-cause analysis, production upgrades, migrations, lifecycle management, proactive monitoring, networking fundamentals (LAN, WAN, Wi-Fi, VPN, firewall, DNS), certificate management, vendor oversight, technical documentation, Agile delivery
Preferred skills
CCIE Collaboration, Microsoft Teams Administrator Associate, Direct Routing, Operator Connect, cloud networking, automation, security
Technologies
Cisco CUCM, Unity Connection, CUBE, Expressway, Webex, Jabber, Microsoft Teams, Zoom, SBCs
Responsibilities
Implement, operate, and maintain enterprise UC platforms; provide deep hands-on technical support for Cisco and cloud UC technologies; serve as senior technical escalation point for complex issues; execute platform upgrades, migrations, and lifecycle refreshes; develop and maintain monitoring, alerting, and service-health practices; perform root-cause analysis for significant incidents; partner with Network and Infrastructure teams to troubleshoot dependencies; lead technical execution for office openings and migrations; create and maintain technical documentation; provide technical oversight of managed service providers; mentor junior engineers; develop features and user stories in Agile model; participate in on-call rotation
Seniority
Senior, hands-on IC
