Installation Coordinator
Core
Coordinate installation schedules, manage work orders, and serve as the primary point of contact for customer scheduling and project updates.
Role type
Installation Coordinator
Builds
Installation schedules and customer service workflows
Domain
Facilities Supply / Commercial/Mechanical
Required skills
routing/scheduling software, product and installation knowledge, Microsoft Office (Outlook, Word, Excel, PowerPoint), work order management, customer relationship management
Preferred skills
prior installation coordinating experience
Responsibilities
Develop and maintain relationships with assigned customer base; Collaborate with sales teams to understand customer requirements; Review and modify work orders for accuracy; Contact customers for scheduling of pre-site, delivery, and installation events; Update Installation Calendar with job conditions; Track and record number of installations by product type; Process customer advocacy including pre-site notes, exit checklists, change orders, pictures, and invoices.