Networking Managed Services Engineer
Core
Ensure clients' IT infrastructure and systems remain operational by proactively monitoring, investigating, and resolving technical incidents and problems.
Role type
L2 Networking Managed Services Engineer
Builds
Operational stability for client IT infrastructure and systems
Domain
IT Infrastructure / Network Operations
Deliverable
client delivery
Required skills
Incident management, ticketing tools, network monitoring, change management, trend analysis, automation optimization, disaster recovery support, shift handover coordination, L1 coaching
Preferred skills
Proficiency in Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, technical certifications in network technologies
Technologies
Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls
Responsibilities
Review client requests and tickets to resolve incidents, proactively monitor work queues and update tickets, establish monitoring for client infrastructure, lead initial client escalations, contribute to change management and audit tickets, drive trend analysis for automation, support disaster recovery functions, perform shift handovers, coach Service desk and L1 teams
Seniority
Junior to Mid-level, hands-on IC