Sr. Incident Manager, Infra Stblty
Core
Own and refine the Major Incident process to ensure IT service availability and stability for a global investment firm.
Role type
Senior Incident Manager (IT Service Delivery)
Builds
Stable, high-performing IT infrastructure services for business units
Domain
Financial Services / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Major Incident management, Availability Management, ITIL principles, COBIT, stakeholder management, crisis management, personnel management, strategic initiative driving
Preferred skills
Financial Services experience, global IT environment experience, new technology aptitude
Technologies
IT service management software
Responsibilities
Coordinate resolution of critical Major Incidents, lead investigation activities and meetings, ensure agreed Service Levels, manage escalated complaints, drive continual improvement of IT services, mentor and recruit staff, provide availability reporting
Seniority
Senior, hands-on IC with leadership responsibilities
