Senior Product Manager, Customer Operational Excellence
Core
Own digital tools helping customers resolve equipment issues, report problems, and track progress to reduce uncertainty and improve service workflows.
Role type
Senior Product Manager (Customer Operational Excellence)
Builds
Customer support and troubleshooting digital experiences
Domain
Consumer Goods / Equipment Support / Digital Operations
Deliverable
product features
Required skills
Product strategy, Customer research, Data analysis, Cross-functional collaboration, Roadmap planning, Agile delivery
Preferred skills
Operational workflow experience, Ticketing systems knowledge, AI for troubleshooting
Technologies
Microsoft Azure, Microsoft Office
Responsibilities
Own vision and roadmap for customer operational excellence experience, Lead discovery through research and prototyping, Partner with design and engineering to deliver solutions, Improve clarity and transparency in issue reporting and tracking, Balance near-term improvements with long-term proactive opportunities
Seniority
Senior, hands-on IC