MS Client Service Desk Agent
Core
Entry-level administrative support for the Managed Services Client Service Desk team, focusing on coordinating service requests, logging client details, and maintaining documentation to support incident resolution.
Role type
Entry-level administrative support agent
Builds
Operational efficiency of the service desk function
Domain
IT Managed Services / Client Support
Deliverable
client delivery
Required skills
request logging, escalation procedure adherence, ticket documentation, client communication, stakeholder interaction, detail orientation
Preferred skills
self-starter attitude, sound judgment, 24x7 shift adaptability
Technologies
ticketing systems (implied by logging/tickets)
Responsibilities
Receive, validate, and log client requests; ensure correct escalation procedures for critical calls; maintain relevant documents and client information; provide status updates to clients and colleagues.
Seniority
Entry-level