Associate, Customer Support – ITAD
Core
Coordinate customer requests, transportation activities, asset collections, and service execution for IT Asset Disposition (ITAD) services.
Role type
Associate, Customer Support (ITAD Operations)
Builds
ITAD service delivery and asset disposition workflows
Domain
Technology / Logistics / Reverse Logistics
Required skills
Customer service, logistics coordination, transportation management, scheduling, communication, problem-solving, Microsoft Office proficiency, record keeping, compliance adherence
Preferred skills
Experience in supply chain, distribution, or reverse logistics environments
Responsibilities
Serve as primary point of contact for customer inquiries, review work orders for accuracy, coordinate transportation and asset pickups, support fleet scheduling, communicate service updates, prepare transportation quotations, monitor service requests to completion, maintain accurate records and documentation, follow operational procedures and compliance standards, escalate issues when appropriate
Seniority
Entry-level to Junior, hands-on IC
