Requirements Manager/Senior Project Manager (IT-IA-IM Program Project Management Level III) (Government)
Core
Lead requirements management and workflow operations for the National Security Sector, ensuring customer requirements are analyzed, documented, prioritized, and transitioned for implementation within the ServiceNow (HelpNow) ecosystem.
Role type
Senior IC Requirements Manager / Program Project Manager
Builds
End-to-end lifecycle of ServiceNow Requested Items (RITMs), requirements, projects, and service requests for the Intelligence Community and National Security.
Domain
Government National Security / IT Service Management / Systems Engineering
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Requirements elicitation and validation, Systems engineering principles, IT service management (ITSM), Project management (PMI), Stakeholder coordination, Technical feasibility assessment, Process improvement, Executive reporting, Workflow management
Preferred skills
PMP certification, ITIL Foundation, INCOSE guidance, Enterprise networking knowledge (CCNP), Technical review facilitation (SRR/TRR/EDR/ORR)
Technologies
ServiceNow (HelpNow), Microsoft Office Suite, AI/automation tools
Responsibilities
Lead the Technical Analysis Team (TAT) and Workflow Management (WfM) Team; Manage customer ServiceNow RITMs and Requests for Change (RFCs); Coordinate Technical Exchange Meetings (TEMs) and governance boards; Develop requirements management artifacts and process documentation; Prepare executive briefings, dashboards, and decision papers; Support engineering review boards and readiness reviews.
Seniority
Senior, hands-on IC with supervisory responsibilities