Sr. Associate - Business Support
Core
Handles initial customer calls, answers general product/service questions, refers callers to appropriate resources, and manages order/shipment inquiries.
Role type
Senior Associate Business Support (Customer Service)
Builds
Customer support operations and internal documentation
Domain
Technology distribution / IT sales channel
Deliverable
client delivery
Required skills
Customer inquiry handling, data entry, internal database usage, non-technical documentation, complaint trend analysis, staff assistance and training, procedural adjustment
Preferred skills
None stated
Technologies
Internal databases
Responsibilities
Taking initial customer calls, answering general questions, referring callers to appropriate resources, following up on orders and shipments, documenting customer concerns, writing internal/external non-technical documentation
Seniority
Senior, hands-on IC with mentorship responsibilities