Sr Manager, Platform & Integration Support
Core
Lead global support for Ingram Micro Xvantage platform components (X4V for vendors, XI for integrations), shifting from reactive ticketing to AI-enabled proactive support and self-service.
Role type
Senior Manager, Platform & Integration Support
Builds
Xvantage for Vendors (catalog/SKU management) and Xvantage Integrations (API/XML headless commerce)
Domain
B2B Technology Distribution / Digital Marketplace / Platform Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Global team leadership, API integration support, Knowledge-Centered Service (KCS) implementation, AI/automation strategy, Vendor onboarding workflows, Platform reliability metrics
Preferred skills
AI copilot implementation, Developer experience optimization, Cross-functional collaboration with Product/Engineering
Technologies
APIs, XML, Integration frameworks, AI tools, Knowledge bases
Responsibilities
Drive transformation to AI-enabled proactive support; Implement KCS operating model; Support vendor catalog and SKU management; Lead partner integration support (APIs/XML); Define operational metrics (MTTR, deflection rates); Lead global support team
Seniority
Senior, hands-on IC with leadership scope
