Technical Support Engineer I - VTS
Core
Senior technical escalation point for Microsoft cloud issues, diagnosing and resolving complex Azure infrastructure and Modern Workplace (M365/O365) challenges.
Role type
Senior IC Azure & Modern Workplace Support Engineer
Builds
Production support resolution for Azure compute, networking, storage, identity, and M365 services
Domain
Cloud infrastructure and SaaS administration
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Azure services expertise, M365 architecture, PowerShell scripting, Python scripting, Bash scripting, Azure Monitor/Log Analytics, KQL, Entra ID troubleshooting, OAuth/OpenID, Graph API, networking fundamentals (DNS, TCP/IP, routing, SSL/TLS), ticketing tools (Zendesk, Jira, ServiceNow)
Preferred skills
Datadog observability, Azure certifications (AZ-104, AZ-305, AZ-500)
Technologies
Azure, M365, Exchange Online, Teams, SharePoint, Intune, Defender, Entra ID, Azure Monitor, Log Analytics, Postman, Datadog, Zendesk, Jira, ServiceNow
Responsibilities
Own and resolve complex Azure and Modern Workplace service requests across Compute, Networking, Storage, Identity, Exchange Online, Teams, SharePoint, Intune, Defender, and Entra ID; Perform advanced diagnostics including log analysis, API tracing, Azure Monitor/Log Analytics, Postman flows, authentication debugging, and M365 tenant-level investigation; Troubleshoot multi-layer issues across infrastructure, identity, networking, SaaS integrations, licensing, and CSP provisioning; Serve as senior technical escalation point for Microsoft vendor tickets, driving urgency and ensuring end-to-end resolution; Lead incident response for high-severity issues; Create runbooks, KB articles, troubleshooting workflows, and internal tooling to scale support; Partner with Engineering/SRE/Product to share insights and drive platform reliability and supportability improvements; Identify recurring issues and recommend long-term engineering fixes; Engage directly with customers/partners on complex scenarios, delivering an exceptional support experience
Seniority
Senior, hands-on IC