Passenger Service Agent (Part Time)
Core
Ensure traveling customers are kept informed and in the right place at the right time through check-in, bag drop, boarding, and arrivals operations.
Role type
Customer-facing Passenger Service Agent
Builds
Airline ground handling services for travelers
Domain
Aviation / Airline Ground Handling
Deliverable
physical/clinical work
Required skills
Customer service, ticketing and itinerary management, baggage handling, flight schedule knowledge, document verification, radio communication, basic math, time management
Preferred skills
Airline experience, face-to-face customer service experience
Technologies
Radio equipment, computer systems
Responsibilities
Handle customer interactions at ticket counters and gates, process tickets and baggage claims, verify passenger documents, coordinate flight movements, manage dangerous goods acceptance procedures, answer travel inquiries
Seniority
Entry-level, part-time