Passenger Service Supervisor PT/Bilingual G4 and BBQ
Core
Supervise passenger service agents at check-in, gates, and arrivals to ensure customer satisfaction and operational safety.
Role type
Passenger Service Supervisor (IC)
Builds
Safe and efficient passenger boarding, baggage handling, and ticketing operations for airlines.
Domain
Aviation / Ground Handling
Deliverable
physical/clinical work
Required skills
Leadership, bilingual communication (Spanish), customer service, safety compliance, ticketing and fare computation, baggage claim processing, radio communication, time management, basic math.
Preferred skills
Airline industry experience, face-to-face customer service experience.
Technologies
Radio equipment, computer systems for reservations and ticketing.
Responsibilities
Direct and assist Passenger Service Agents and Leads on shift; resolve escalated customer concerns; ensure safety and security compliance; handle ticketing, fare computation, and baggage claims; coordinate flight movement messages between gate, ground team, and crew; manage lost and found activities.