Omnichannel Fraud, Chargeback & Payment Analyst
Core
Protect revenue, reduce fraud-related losses, and optimize payment performance across online and offline channels by owning fraud and chargeback processes end to end.
Role type
Omnichannel Fraud, Chargeback & Payment Analyst
Builds
Global omnichannel payment flows and fraud prevention strategies
Domain
Retail payments, fraud prevention, chargeback management
Required skills
Fraud analysis, chargeback lifecycle management, payment performance KPI monitoring, data analysis, stakeholder collaboration, rule management
Preferred skills
Experience with payment service providers (Adyen, Global Payments, PayPal), online/offline retail payments, card networks, scheme rules, fraud prevention tools (Riskified), ATO/policy/refund abuse handling, 3DS, PSD2, DSCA, TRA
Technologies
Riskified, 3DS, PSD2, DSCA, TRA
Responsibilities
Execute daily fraud and risk analysis on high-risk transactions, manage dispute and chargeback lifecycle, provide second-level support for payment inquiries, monitor payment performance KPIs and fraud trends, analyze data from high-risk orders, collaborate with Digital Teams and Payment Managers, prepare strategic KPI reporting and ad hoc analysis
Seniority
Mid-level, hands-on IC