Training & Development Designer
Core
Design, develop, and deliver high-quality learning solutions to build colleague capability and improve customer outcomes across internal and BPO contact centre operations.
Role type
Training & Development Designer (Learning and Development)
Builds
New hire curricula, ongoing learning programs, and training delivery for customer service teams
Domain
Customer Experience / Contact Centre Operations
Required skills
Learning and development methodologies, training needs analysis, learning evaluation, instructional design, facilitation, stakeholder management, data analysis, project planning
Preferred skills
Contact centre experience, business transformation support, BPO operations experience, LMS knowledge, coaching and mentoring
Technologies
Learning Management Systems (LMS), digital learning tools
Responsibilities
Design engaging learning solutions across classroom, virtual, and digital formats; Translate complex processes into practical learning content; Deliver training to new and existing colleagues; Lead Train the Trainer activities; Support transformation and change programmes; Measure training effectiveness through feedback and operational data; Maintain training governance and reporting.