Lead Network Technology Support
Core
Ensure the reliability and continuous operation of AT&T's Optical, IP Core, Mobility, and advanced communication technologies through 24x7 technical support, fault and lifecycle management.
Role type
Lead Network Technology Support
Builds
End-to-end communication services for AT&T customers
Domain
Telecommunications / Network Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Network troubleshooting, Incident management, Root cause analysis, Network monitoring, System configuration, Vendor coordination, Technical documentation, KPI analysis
Preferred skills
AT&T Network and IT provisioning knowledge, Advanced communication technologies expertise
Technologies
Optical networks, IP Core, Mobility networks, Alarm monitoring systems, KPI monitoring tools
Responsibilities
Diagnose network problems and restore service, Monitor network performance and optimize operations, Configure network devices and implement design changes, Coordinate with vendors and business partners, Maintain technical documentation and generate reports
Seniority
Senior, hands-on IC