Assistant Store Director, Customer Experience
Core
Lead customer experience and workforce management for a luxury off-price retail store, driving service recovery, clienteling strategies, and operational excellence. (via careerplan.io/jobs/R-109464-assistant-store-director-customer-experience-at-saks)
Role type
Senior retail operations manager (Assistant Store Director)
Builds
High-touch customer experiences and optimized store operations
Domain
Luxury retail
Deliverable
product features
Required skills
Service recovery leadership, clienteling strategy, workforce scheduling, KPI analysis, operational decision-making, team coaching
Preferred skills
Product knowledge, change management, independent leadership
Responsibilities
Model and reinforce relationship-based service behaviors, lead resolution of escalated customer issues, create strategic staffing schedules, use data to inform business strategies, act as de facto store leader in absence of Store Director, coach team on best practices
Seniority
Senior, hands-on IC