Manager, Customer Experience
Core
Lead store-level branding, marketing, and client retention strategies to drive sales KPIs and financial returns for luxury fashion customers.
Role type
Store-level Customer Experience Manager
Builds
In-store brand activations, community events, and client relationship programs
Domain
Luxury retail / Customer experience
Deliverable
product features
Required skills
Event planning and execution, budget management, client relationship management, data analysis, team leadership, executive presentation
Preferred skills
Social media management, Tableau proficiency, InDesign experience
Technologies
Google Suite, Tableau, CONNECT, InDesign
Responsibilities
Develop and execute seasonal event calendars and action plans; manage event budgets and logistics; cultivate relationships with philanthropic organizations and corporate partners; monitor client relationship KPIs and drive retention initiatives; analyze store performance data to inform real-time strategy adjustments; serve as a strategic partner to the General Manager.
Seniority
Manager, hands-on leadership