Manager, Customer Experience
Core
Lead store-level branding, marketing, and client relationship strategies to drive sales KPIs and financial returns for Neiman Marcus luxury retail.
Role type
Store-level Customer Experience Manager
Builds
In-store brand activations, seasonal events, and client retention programs
Domain
Luxury retail
Deliverable
product features
Required skills
Event planning, budget management, client relationship management, data analysis, team leadership, commercial strategy
Preferred skills
Experience with Tableau, InDesign, social media tools
Technologies
Tableau, Google Suite, CONNECT, InDesign
Responsibilities
Develop and execute detailed action plans for store events; manage event scheduling, budgeting, and production; plan seasonal event calendars; cultivate relationships with local philanthropic organizations and corporate partners; monitor client relationship KPIs; analyze store performance data to adjust strategy; serve as a strategic business partner to the General Manager.
Seniority
Manager, hands-on IC