Manager, Customer Experience
Core
Lead store-level branding, marketing, and client retention strategies to drive sales KPIs and financial returns for luxury retail customers.
Role type
Store-level Customer Experience Manager
Builds
In-store brand activations, seasonal events, and client relationship programs
Domain
Luxury retail
Deliverable
product features
Required skills
Event planning and execution, budget management, client relationship management, data analysis, team leadership, cross-functional collaboration
Preferred skills
Experience with Tableau, InDesign, social media tools, executive-level presentation
Technologies
Tableau, Google Suite, CONNECT, InDesign
Responsibilities
Develop and execute detailed action plans for store events; manage event scheduling, budgeting, and reporting; plan seasonal event calendars; cultivate relationships with philanthropic organizations and corporate partners; monitor client relationship KPIs; analyze store customer performance data to inform strategy adjustments.
Seniority
Manager, hands-on IC