Assistant Store Director, Customer Experience and Workforce Management
Core
Drive exceptional customer service, manage workforce scheduling, and ensure operational excellence in a luxury off-price retail store.
Role type
Assistant Store Director (Customer Experience & Workforce Management)
Builds
Luxury fashion retail operations and customer loyalty programs
Domain
Luxury retail / Fashion
Deliverable
product features
Required skills
Leadership in customer-focused retail, service recovery management, business data and KPI analysis, strategic workforce scheduling, operational decision-making, team coaching
Preferred skills
Clienteling strategy development, change management, independent store leadership
Technologies
KPI dashboards, scheduling systems
Responsibilities
Model and reinforce relationship-based service behaviors, lead resolution of escalated customer issues, create strategic staffing schedules aligned with traffic patterns, act as de facto store leader in the Store Director's absence, use business data to inform strategic decisions, coach team on best practices and program adoption
Seniority
Senior, hands-on IC