Director, Retail Learning & Selling Enablement
Core
Lead enterprise strategy, design, and execution of retail learning, selling, and service enablement programs for Saks Fifth Avenue and Neiman Marcus to elevate client experience and build associate capability.
Role type
Director, Retail Learning & Selling Enablement
Builds
Unified selling and service model, onboarding programs, leadership development cohorts, and service programs for retail associates and leaders.
Domain
Luxury retail
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic planning, team leadership, program design, stakeholder management, vendor management, budget management, facilitation, business performance alignment
Preferred skills
Luxury retail domain expertise, large-scale program delivery, coaching and mentoring
Technologies
Learning management systems, training platforms, analytics tools
Responsibilities
Lead enterprise strategy for retail learning and selling enablement; lead a team of learning professionals; design and oversee execution of consistent selling and service models; facilitate high-impact service programs; direct development of retail onboarding programs; partner with senior leaders to assess skill needs and design solutions; manage external vendors and budgets.
Seniority
Director, strategic leadership with hands-on program execution