Inbound Business Account Representative
Core
Inbound sales representative supporting customers with internet, phone, and video services, focusing on retention and revenue growth through call handling.
Role type
Inbound Business Account Representative (Sales/Retention)
Builds
Customer retention and service delivery for Sparklight (Cable One)
Domain
Telecommunications / Consumer Services
Deliverable
product features
Required skills
Inbound call handling, customer retention, persuasive sales techniques, order entry, competitor offer knowledge, empathy, problem-solving, resilience
Preferred skills
Call center experience, Associate degree
Technologies
Multiple order entry programs
Responsibilities
Answer inbound calls for service removal/disconnection requests, listen with empathy to build rapport, identify issues and offer resolutions, achieve monthly key metrics and call quality, input orders accurately, maintain knowledge of competitor offers