Manager, Advanced Commercial Services
Core
Lead the Commercial Provisioning and Advanced Service Delivery organization to oversee the implementation and activation of advanced commercial solutions for enterprise customers.
Role type
Manager, Advanced Commercial Services
Builds
Unified Communications, managed services, cloud services, voice, data, security, and emerging technology offerings
Domain
Telecommunications / Managed Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
People leadership, operational process development, KPI establishment, stakeholder management, project management, analytical skills, financial acumen
Preferred skills
Telecommunications leadership, UCaaS/CCaaS platform knowledge, SD-WAN expertise, cloud connectivity services, operational risk management
Technologies
UCaaS, CCaaS, SD-WAN, Cloud Connectivity, Enterprise Voice, Collaboration Technologies
Responsibilities
Lead and mentor the Commercial Provisioning team; Establish performance expectations and KPIs; Oversee end-to-end provisioning and activation of advanced services; Develop service delivery standards and operational procedures; Monitor provisioning performance and service quality metrics; Collaborate with Sales, Product, and Engineering to support delivery readiness; Identify operational risks and implement mitigation strategies.
Seniority
Manager, hands-on leadership
