Customer Care & Sales Advisor 1 - Residential
Core
Support residential customers with billing, service scheduling, and product changes while driving retention and upselling additional services.
Role type
Entry-level customer care and sales advisor
Builds
Residential cable and internet services for individual households
Domain
Telecommunications / Consumer Services
Deliverable
client delivery
Required skills
telephone-based selling, active listening, billing and pricing knowledge, remote issue resolution, order management, upselling, script adherence
Preferred skills
patience, professionalism, empathy, ability to remain composed under pressure
Technologies
ticketing systems, hosted platforms
Responsibilities
Respond to inbound customer inquiries via phone or ticketing systems; address requests to disconnect or remove services; provide billing and pricing information; resolve standard issues remotely or educate customers on resolution steps; schedule service appointments; arrange product returns or exchanges; manage add/change/delete requests in hosted platforms; negotiate household spend and upsell additional services; accurately input orders; meet weekly and monthly sales activity goals.
Seniority
Entry-level, hands-on IC