Customer Care & Sales Advisor 1
Core
Entry-level sales and support role focused on retaining customers, resolving billing/service issues, and upselling products via phone and ticketing systems.
Role type
Entry-level Customer Care & Sales Advisor
Builds
Customer retention, service scheduling, and product sales for Cable One/Sparklight
Domain
Telecommunications / Cable Services
Deliverable
client delivery
Required skills
Active listening, empathy, telephone-based selling, script adherence, order entry, problem resolution
Preferred skills
Knowledge of Cable One products, patience, composure under pressure
Responsibilities
Respond to inbound customer inquiries via phone or ticketing systems; address requests to disconnect or remove services; provide billing and pricing information; resolve standard issues remotely or educate customers; schedule service appointments; arrange product returns or exchanges; manage add/change/delete requests in hosted platforms; negotiate household spend and upsell additional services; input orders accurately; meet weekly and monthly sales activity goals.
Seniority
Entry-level, hands-on IC