Bulk Sales Support Specialist
Core
Provide dedicated customer service and operational support for bulk multi-dwelling unit (MDU) communities, handling account setup, order entry, billing research, and resident inquiries.
Role type
Customer Service Support Specialist (Bulk MDU)
Builds
Customer service lifecycle support for bulk MDU accounts
Domain
Telecommunications / Cable Services
Deliverable
client delivery
Required skills
Account management, order entry, billing research, customer education, data documentation, issue escalation, CRM data maintenance
Preferred skills
Knowledge of bulk service offerings, installation processes, and community support procedures
Technologies
ACSR/CSG system
Responsibilities
Serve as primary support contact for resident and property account inquiries; Support bulk MDU account setup, qualification, and order entry; Coordinate with internal teams to resolve service and billing issues; Research and resolve account discrepancies and billing questions; Schedule and monitor installation appointments; Document all interactions accurately in CRM systems; Escalate complex issues to appropriate teams
Seniority
Mid-level, hands-on IC