Customer Care and Sales Advisor I
Core
Supportive voice and solutions partner for customers, handling billing, service scheduling, product changes, and retention sales via phone and ticketing systems.
Role type
Entry-level Customer Care and Sales Advisor
Builds
Customer trust, retention, and upsell of cable/internet services
Domain
Telecommunications / Cable Services
Deliverable
client delivery
Required skills
Active listening, empathy, telephone-based selling, billing information handling, remote issue resolution, order entry, script adherence
Preferred skills
Patience, professionalism, ability to remain composed in high-pressure situations
Responsibilities
Respond to inbound customer inquiries via phone or ticketing systems; Address requests to disconnect or remove services; Provide billing and pricing information; Resolve standard issues remotely or educate customers on resolution steps; Schedule service appointments; Arrange product returns or exchanges; Manage add/change/delete requests in hosted platforms; Use telephone-based selling skills to build rapport, identify issues, offer creative solutions, negotiate household spend, and upsell additional services; Meet or exceed weekly and monthly sales activity goals; Follow company-approved scripts to ensure consistent communication.
Seniority
Entry-level, hands-on IC