EverPro - Customer Researcher, Payments (Remote, Canada)
Core
Conduct research on the payments user journey (onboarding, activation, usage, trust, retention) for Invoice Simple and Joist to inform product strategy and growth.
Role type
Senior UX Researcher (Payments)
Builds
Payments features and experiences for Invoice Simple and Joist
Domain
SaaS / Fintech / Home Services
Deliverable
dashboards & analysis
Required skills
Mixed-method research, quantitative data analysis (R, Python, JASP), qualitative research, stakeholder management, problem definition, project ownership
Preferred skills
SaaS background, experience translating insights to product decisions
Technologies
R, Python, JASP
Responsibilities
Conduct research across the full payments user journey; analyze product and survey data; craft and present research assets; collaborate with Product, Design, and Marketing to influence strategy and roadmap.
Seniority
Senior, hands-on IC
