Customer Manager
Core
Lead store service operations and customer experience from car park to checkout, ensuring high standards across Service, Back Office, Security, and Cleaning teams.
Role type
Store Manager (Retail)
Builds
Retail store operations and customer service experience
Domain
Retail / Grocery
Deliverable
product features
Required skills
Team leadership, operational knowledge of retail, change management, customer service focus, communication, flexibility for varied shifts
Responsibilities
Coach team to improve routines and processes, act on customer feedback, investigate and resolve price discrepancies, drive sales culture and pick accuracy, ensure availability standards and key metrics are met
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