Network Support Technician
Core
Provide onsite first line network support for a manufacturing environment, troubleshooting Layer 1 and Layer 2 issues and maintaining network hardware.
Role type
First-line Network Support Technician
Builds
Production floor, lab, warehouse, and server room network connectivity
Domain
Manufacturing / Industrial Networking
Deliverable
infrastructure
Required skills
Layer 1 and Layer 2 troubleshooting, hardware installation and replacement, cabling (copper and fiber), network monitoring tools, ITIL workflows, shift rotation
Preferred skills
Palo Alto and Cisco experience, TCP/IP, subnetting, VLANs, Ethernet switching, SNMP, Syslog
Technologies
Cisco, Palo Alto, Cat5e, Cat6, SFP modules, patch panels, racks
Responsibilities
Troubleshoot packet loss, link drops, interface errors, and VLAN issues; Install and replace switches, access points, and cabling; Monitor switch health and collect diagnostics; Log tickets and escalate complex Layer 3, firewall, or security issues; Rotate through after hours, weekends, and 2nd/3rd shifts
Seniority
Mid-level, hands-on IC
