Service Desk Technician
Core
Remote diagnostics and troubleshooting of enterprise server hardware and firmware to resolve system issues for key customers.
Role type
Senior IC Service Desk Technician (Hardware/Systems)
Builds
Enterprise server infrastructure reliability and customer support experience
Domain
IT Hardware / Enterprise Systems / Remote Support
Deliverable
client delivery
Required skills
Remote diagnostics, enterprise hardware troubleshooting, log file analysis, BIOS/Flash ROM updates, application software installation, networking (switches/fiber/VLAN), hardware/software interaction analysis, test and failure report generation
Preferred skills
Linux/Windows diagnostic tools, server architecture knowledge, hardware break-fix experience
Technologies
Linux, Windows, BIOS, Flash ROM, enterprise servers, network switches, fiber optics
Responsibilities
Perform remote diagnostics to determine root cause of enterprise system issues, troubleshoot hardware and firmware, install system software, run diagnostics, produce detailed test and failure analysis reports, maintain customer tickets, process replacement parts, support engineering teams
Seniority
Mid-level, hands-on IC
