Consumer Experience Manager
Core
Lead international sensory and consumer experience strategy to deliver actionable product insights for food innovation.
Role type
Senior IC Sensory & Consumer Experience Manager
Builds
Sensory and consumer research learning plans, product propositions, and strategic roadmaps for key food categories.
Domain
FMCG / Food & Beverage / Sensory Science
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Sensory science methodologies, Consumer experience research (qualitative & quantitative), Strategic project portfolio management, Cross-functional partnership (R&D, Marketing), Innovation strategy, Data synthesis for business decisions
Preferred skills
UX Design, Anthropology, Design Thinking, Corporate agency experience
Technologies
Qualitative and quantitative research tools, Sensory testing platforms
Responsibilities
Lead and coach CX scientists on category scope; Develop and implement holistic CX strategy; Partner with R&D and Marketing for short and long-term strategies; Lead CX innovation and renovation projects; Enhance value of CX insights for product propositions; Utilize diverse tools and approaches to assess product performance; Collaborate with multifunctional teams and zones for local relevance; Propose novel methodologies and publish findings; Drive continuous development of research best practices
Seniority
Senior, hands-on IC with strategic leadership