Analista de Client Service (atención a bancos)
Core
Provide second-level operational support and incident resolution for banking clients, ensuring timely and quality responses to inquiries and issues.
Role type
Senior IC client service analyst (banking)
Builds
Operational support and incident resolution for banking clients
Domain
Fintech / Banking / Payments
Deliverable
client delivery
Required skills
incident analysis, root cause identification, ticket management, stakeholder coordination, priority management, process improvement
Preferred skills
financial industry experience, payment processing knowledge, global/regional team collaboration
Responsibilities
Provide second-level operational support to banking clients; analyze and manage inquiries, incidents, and requirements; identify root causes and coordinate resolutions; escalate critical incidents; track cases to resolution; identify recurring problems and improvement opportunities; collaborate with Technology and Operations teams.
Seniority
Mid-level, hands-on IC