Product Analyst I
Core
Primary liaison between Fiserv and clients for support and consultation on the use of Fiserv products, ensuring high-level service and quality for financial institutions and merchants.
Role type
Product Analyst I (Client Support & Consultation)
Builds
Client experience and service quality for Fiserv products
Domain
Fintech / Payments / Financial Processing
Deliverable
client delivery
Required skills
Product knowledge, troubleshooting, research, consultative servicing, system knowledge, internal SME consultation
Preferred skills
Knowledge of Fiserv systems (PCF, DMM, ACS, Letters, DQ, Rules), technical methodologies (Waterfall, Agile)
Responsibilities
Develop product knowledge and provide service support to clients and internal partners; Work closely with clients and internal partners to troubleshoot, research and resolve product inquiries and impacting issues; Respond to client inquiries and research client issues related to credit card processing; Resolve customer inquiries as they are reported using system knowledge and internal SME consultation; Provide on-call coverage and after-hours support for incident response.
Seniority
Mid-level (3+ years experience)
