Sr Associate, Disputes and Fraud Analysis
Core
Investigate, evaluate, and process disputes/chargebacks for card portfolios (debit, credit, prepaid) by contacting cardholders and analyzing claims to determine resolution paths.
Role type
Associate fraud and dispute analyst
Builds
Chargeback resolution workflows and client trust for financial institutions
Domain
Fintech / Payments / Fraud Prevention
Deliverable
client delivery
Required skills
Fraud investigation, Chargeback processing, Regulatory compliance (Reg E/Z, Visa/Mastercard), Customer communication, Data entry, System monitoring
Preferred skills
Electronic funds transfer (EFT) knowledge, Microsoft 365 proficiency, Intermediate typing speed (40 WPM)
Responsibilities
Contact cardholders to investigate possible fraud, Monitor systems to detect fraudulent behavior, Track and take action on cases within regulatory timeframes, Respond to stakeholder inquiries regarding chargeback requirements and dispute lifecycle
Seniority
Associate, 1-4 years experience
