Client Tech Support Engineering - Sr Professional II
Core
Sr. Technical Support Engineer resolving complex application issues for Digital Payments clients by analyzing logs, replicating errors, and collaborating with engineering to validate releases.
Role type
Senior IC technical support engineer (payments)
Builds
CashEdge application releases and reliable digital payment experiences
Domain
Fintech / Digital Payments
Deliverable
client delivery
Required skills
object-oriented programming, troubleshooting production/test environments, Java EE, SQL, XML, web services, HTML, JavaScript, Level II client support, cross-functional collaboration, documentation
Preferred skills
financial services QA, Salesforce CRM, MVC frameworks (JSP/JSF), high-availability transaction systems
Responsibilities
Troubleshoot software application issues by replicating client-reported errors; Analyze server logs, XML code, and SSO data to identify root causes; Provide Level II client support via phone and email; Collaborate with Product Management and Engineering to validate releases; Develop tools and process improvements to reduce recurring issues
Seniority
Senior, hands-on IC