Alternative Payments Collector
Core
Collect unpaid consumer debt through manual dialing in a call center, negotiating payment arrangements for complex, higher-balance accounts.
Role type
Senior collections specialist (debt recovery)
Builds
Payment resolutions for consumer debt accounts
Domain
Fintech / Consumer debt collection
Deliverable
client delivery
Required skills
Manual dialing, negotiation, conflict resolution, regulatory compliance, account documentation, problem-solving
Preferred skills
CUBS system experience, knowledge of Fair Debt Collection Practices Act, bank/credit card/mortgage/medical/commercial collections background, Microsoft Office proficiency
Responsibilities
Establish rapport to overcome objections and negotiate payment resolutions; Handle complex or escalated accounts; Explain account details and repayment options; Document conversations and outcomes; Meet daily objectives and performance expectations; Identify issues requiring escalation.