Alternative Payments Collector
Core
Collect unpaid consumer debt through manual dialing in a call center environment, negotiating payment arrangements and managing complex, higher-balance accounts.
Role type
Senior collections specialist (debt recovery)
Builds
Payment resolutions and cash recovery for financial institutions and corporations
Domain
Fintech / Consumer debt collection
Required skills
Manual dialing, negotiation, conflict resolution, compliance adherence, account documentation, problem-solving
Preferred skills
CUBS system experience, knowledge of Fair Debt Collection Practices Act, bank/credit card/mortgage/medical/commercial collections background, Microsoft Office proficiency
Responsibilities
Establish rapport with customers to overcome objections and negotiate payment resolutions; Handle complex or escalated accounts applying sound decision-making; Clearly explain account details, balances, and repayment options; Accurately document all conversations, actions, and outcomes in the collections system; Ensure timely completion of assigned accounts and daily objectives; Identify issues requiring follow-up or escalation; Maintain compliance with federal, state, and company regulations
Seniority
Senior, hands-on IC