Account Manager - MoneyPass Group
Core
Serve as a trusted day-to-day partner for financial institution clients in the MoneyPass program, managing operational needs, resolving service inquiries, and strengthening the client experience.
Role type
Client-focused Account Manager
Builds
Operational support and service delivery for MoneyPass program clients
Domain
Fintech / Payments / Financial Services
Deliverable
client delivery
Required skills
client relationship management, issue resolution, cross-functional coordination, stakeholder communication, problem-solving, time management, data tracking
Preferred skills
bankcard credit/debit card services knowledge, ATM processing experience, financial services industry background
Technologies
N/A
Responsibilities
Serve as primary point of contact for MoneyPass clients; respond to inquiries regarding program changes, onboarding, and settlement documentation; partner with internal teams to support product enhancements and client escalations; schedule and lead meetings with clients and stakeholders; measure and track key service metrics; provide feedback to product and technology partners.
Seniority
Mid-level, hands-on IC
