Learning Solutions Specialist
Core
Create and maintain high-quality technical publications, instructional materials, and developer documentation for the Vision Next product suite.
Role type
Technical Writer / Learning Solutions Specialist
Builds
Developer documentation, user guides, eLearning modules, and training programs for the Vision Next product.
Domain
Fintech / Payments / Software Development
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Technical writing, instructional design, DITA/XML, HTML/CSS, API documentation, eLearning tooling (Articulate/Camtasia/Captivate), version control (GitHub), CMS management, Agile methodology
Preferred skills
AI-powered content creation tools (Tango/Claude/Copilot/Sage), single-source content management, metrics-driven training evaluation
Technologies
Microsoft Office 365, Jira, Confluence, GitHub, Articulate, Camtasia, Captivate, Tango, Claude, Copilot, Sage
Responsibilities
Analyze complex technical information to create clear client-facing documentation; collaborate with product managers, engineers, and QA to validate technical accuracy; design and develop innovative training materials in various formats; facilitate training sessions and support instructors; evaluate training program effectiveness using metrics and feedback; develop and maintain API documentation and code examples; apply single-source principles (DITA/XML) to optimize publishing workflows.
Seniority
Mid-Senior (4-6 years experience)