Operational Business Analyst
Core
Support client implementations, conversions, and migration initiatives by assessing, documenting, and coordinating operational readiness activities to enable a successful transition to go-live and business-as-usual.
Role type
Operational Readiness Business Analyst
Builds
Operational readiness plans, process documentation, handover requirements, and readiness trackers for card and payment processing environments.
Domain
Financial Services, Cards and Payments
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Operational readiness, service readiness, business process change, operations, customer servicing, testing, training, BAU handover, legacy-to-modern platform migration, multi-country programme delivery
Preferred skills
Business Analysis, Change Management, Project Delivery certification, support model design, operational change management
Technologies
None explicitly stated
Responsibilities
Assess current-state and target-state operational processes to identify readiness impacts and gaps; gather and document operational readiness requirements; coordinate with implementation, business analysis, product, technology, testing, and operations teams; support go-live preparation and transition to BAU; maintain readiness trackers and validate readiness criteria; escalate readiness risks and blockers; support training needs assessment and readiness-related communications.
Seniority
Mid-Senior, hands-on IC
