Senior Technical Writer
Core
Create and maintain detailed technical documentation, diagrams, and reference guides for enterprise infrastructure, cloud platforms, and mission-critical payment systems.
Role type
Senior Technical Writer (Infrastructure & Cloud)
Builds
Online knowledge articles, infrastructure reference guides, and Microsoft Visio diagrams for operational support and platform engineering teams.
Domain
Fintech, Payments, Enterprise IT Infrastructure, Cloud Platforms
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Technical documentation authoring, Microsoft Visio diagramming, distributed systems documentation, infrastructure topology mapping, process flow creation, documentation strategy planning, peer review facilitation, knowledge transfer sessions
Preferred skills
ServiceNow Knowledge Management, financial services domain experience, large-scale regulated tech organization experience
Technologies
Microsoft Visio, Microsoft Teams, ServiceNow
Responsibilities
Research and analyze requirements for infrastructure and cloud deployments; Create and maintain detailed Microsoft Visio diagrams illustrating transaction flows and network connectivity; Collaborate with project managers to define documentation strategies and delivery schedules; Partner with engineers to gather technical information and validate documentation accuracy; Author and publish technical documentation for multiple audiences; Facilitate documentation reviews and turnover sessions; Participate in peer reviews and documentation standards development; Continuously evaluate and improve documentation processes and tools.
Seniority
Senior, hands-on IC