Operations Manager
Core
Manage payment facilitator and marketplace registration activities for clients, coordinating submissions, reviews, renewals, and issue resolution across internal and external stakeholders.
Role type
Senior Operations Manager (Payments/Compliance)
Builds
Accurate client registrations and annual reviews for payment facilitators and marketplaces
Domain
Fintech, Payments, Compliance Operations
Deliverable
client delivery
Required skills
Payment facilitator registration management, Card brand rules interpretation, Stakeholder coordination, Compliance monitoring, Audit support, SLA management
Preferred skills
Payment facilitator (PFAC) program support, Case management tool usage, Merchant services operations
Technologies
Case management tools, Workflow tools, Reporting tools
Responsibilities
Review and coordinate payment facilitator registration submissions, Partner with sales and compliance to gather documentation, Complete annual reviews for registered payment facilitators, Monitor non-compliance activities and reporting requirements, Research and respond to inquiries within SLA timeframes, Update process documentation based on card brand rules
Seniority
Senior, hands-on IC