Technical & SaaS Client Specialist

North Sydney, AustraliaFull-time2026-10-13 → 2026-11-11

Core

Provide 2nd-level technical support and incident management for SaaS platforms and payment terminals, driving excellence for internal and external partners in the Clover ecosystem.

Role type

Senior IC technical client specialist (SaaS/Payments)

Builds

Merchant and partner transaction, settlement, and funding solutions

Domain

Fintech, Payments, SaaS

Deliverable

client delivery

Required skills

technical troubleshooting, incident management, client onboarding, terminal lifecycle processes, data analysis (Excel/SQL), project management

Preferred skills

regional leadership, cross-functional collaboration, strategic support for new product launches

Technologies

SaaS platforms, payment terminals, Clover ecosystem, Excel, SQL

Responsibilities

Provide 2nd-level support for SaaS platforms and payment terminals; Resolve merchant and partner queries related to transactions and system functionality; Create and maintain clear documentation for procedures; Partner with terminal management teams on installations and decommissioning; Collaborate with product and sales teams on new feature rollouts; Act as an informal subject matter expert for strategic initiatives.

Seniority

Mid-Senior, hands-on IC

About Fiserv

Fiserv is looking for an experienced Product Manager Advisor II – Open Banking, whose primary responsibility will be executing on the go-to-market of digital integrations with an Open API platform, API/APP marketplace and developer portal ecosystems to co-innovate with Fintechs, Financial institutions, prospects and key internal stakeholders to create value for our clients. This role is a hybrid between digital integrations platforms, marketplace technology, open APIs, Agentic AI and product. You will be part of a team working at the intersection of traditional finance and the disruptive world