Senior Technical Writer
Core
Translate complex product and service information into clear, structured content to help clients install, configure, and use Fiserv's fintech and payment solutions.
Role type
Senior Technical Writer (Software/Platform)
Builds
Modular documentation for intelligent search, automation, and chatbot experiences
Domain
Fintech / Payments
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Structured authoring, content transformation, metadata practices, AI tool usage, workflow estimation, peer training
Preferred skills
UI text writing, content transformation leadership, AI consumption content creation
Technologies
MadCap Flare, HTML, Microsoft Word, SharePoint, Adobe Acrobat, Snagit, Fluid Topics, Jira, Confluence
Responsibilities
Create and maintain structured, component-based content; Partner with engineers and SMEs to validate technical accuracy; Use test environments to research products and capture screen samples; Leverage AI tools for content creation and quality improvement; Apply content transformation standards to convert legacy documentation; Estimate, track, and prioritize projects; Provide leadership via peer training and mentoring
Seniority
Senior, hands-on IC with mentorship