Sr Product Manager, Client Advocacy
Core
Act as a trusted advisor and subject matter expert for Fiserv's largest enterprise merchants to improve payment authorization performance and drive revenue.
Role type
Senior Product Manager (Client Advocacy)
Builds
Payment optimization strategies, client insights, and product roadmap priorities for enterprise merchants.
Domain
Fintech / Payments / Card Networks
Deliverable
product features
Required skills
Payment authorization flows, issuer behavior, card network rules (Visa/Mastercard), acceptance optimization, transaction-level data analysis, executive communication, cross-functional influence
Preferred skills
SQL, AI/GenAI tools, direct experience with Visa/Mastercard/issuers/acquirers
Technologies
Excel, SQL, AI/GenAI tools
Responsibilities
Lead client-facing deep-dive analyses using transaction data to identify approval rate drivers; Act as SME on card network rules and decline reasons; Partner with Sales to support pipeline growth via data-driven insights; Support complex enterprise implementations by analyzing performance trends; Translate merchant feedback into product opportunities; Drive continuous improvement of reporting dashboards and alerting capabilities
Seniority
Senior, hands-on IC