Senior Manager, Onboarding Flows
Core
Lead product strategy and execution for merchant onboarding experiences supporting credit risk and underwriting decisioning for small businesses.
Role type
Senior Manager, Product Management (Onboarding)
Builds
Scalable, compliant merchant onboarding journeys and data capture workflows
Domain
Fintech / Payments / Credit Risk
Deliverable
product features
Required skills
Product strategy, end-to-end onboarding design, cross-functional leadership, performance metrics analysis, third-party integration, regulatory compliance
Preferred skills
SQL, experimentation frameworks, merchant acquiring products
Technologies
Third-party verification providers, analytics tools
Responsibilities
Own end-to-end merchant onboarding experiences including KYB/KYC and identity verification; Design and optimize onboarding flows for data collection; Translate decision outcomes into clear user experiences; Partner with Credit Risk, Underwriting, and Data Science teams; Drive integration with third-party verification providers; Define and monitor KPIs like conversion and latency; Lead cross-functional delivery without direct people management
Seniority
Senior, hands-on IC with strategic oversight