Manager, Hub Operations
Core
Direct, lead, and optimize a large-scale processing staff of roughly 500 team members across multiple operational shifts to drive daily high-volume mail and parcel sorting operations.
Role type
Senior operations manager (logistics hub)
Builds
Mail and parcel sorting operations
Domain
Logistics / Postal services
Required skills
Workforce planning, shift scheduling, data analytics, financial reporting, process optimization, stakeholder management, safety compliance
Preferred skills
Advanced data analytics expertise, Service Design frameworks, automated sorting systems familiarity
Technologies
Automated sorting systems, technical analytics tools
Responsibilities
Plan and coordinate complex shift arrangements for peak cycles, evaluate and submit regular traffic analyses and departmental P&L summaries, apply Service Design frameworks to detect operational bottlenecks, build collaborative relationships with internal teams and external partners, partner with facility security teams to enforce Workplace Health and Safety regulations
Seniority
Senior, hands-on IC