Supervisor, Claims
Core
Frontline people leader overseeing the day-to-day execution, quality, and timeliness of complex auto claims, including high-value repairs and total loss vehicles.
Role type
Senior IC claims supervisor
Builds
Complex claims resolutions for Turo's car sharing marketplace
Domain
Insurance / Auto claims
Required skills
supervisory and people leadership, analytical and problem-solving, organizational skills, policy interpretation, operational risk identification, trend analysis
Preferred skills
complex claims handling, prior people leadership, high-value repair experience, Bachelors Degree
Technologies
internal claims systems, protection plan terms
Responsibilities
Manage and coach Complex Claims Specialists and Team Leads, serve as first line of escalation for complex claims, review claims for accuracy and defensibility, manage storage exposure and vendor timelines, monitor team performance against key metrics, identify operational risks and process improvement opportunities