Claims Specialist
Core
Investigate high-complexity insurance claims with significant financial impact for Turo's car-sharing marketplace, determining coverage, assessing damages, and negotiating resolutions.
Role type
Senior Claims Specialist (Insurance/Dispute Resolution)
Builds
Claim resolutions and financial assessments for Turo hosts and customers
Domain
Insurance / Car-sharing marketplace
Deliverable
client delivery
Required skills
Investigative analysis, independent judgment, damage assessment, policy interpretation, negotiation, multitasking
Preferred skills
Collision damage theory knowledge, macOS proficiency, Google Docs proficiency
Responsibilities
Investigate high-complexity claims and determine coverage eligibility; Communicate with customers to gather information and negotiate resolutions; Review escalations and arbitration presentations; Exercise discretion to waive policies for fair outcomes; Participate in process improvement projects.
Seniority
Mid-to-Senior, independent decision-maker