Claims Specialist
Core
Investigate high-complexity insurance claims with significant financial impact by interpreting policies, determining coverage, and negotiating resolutions for Turo's car-sharing hosts.
Role type
Senior Claims Specialist (complexity & judgment)
Builds
Claim resolutions and process improvement recommendations for Turo's car-sharing marketplace
Domain
Insurance / Car-sharing marketplace
Deliverable
client delivery
Required skills
investigative mindset, independent judgment, complex communication, claims inventory management, collision damage theory, macOS proficiency, multitasking
Preferred skills
none stated
Technologies
macOS, Google Docs
Responsibilities
Investigate high-complexity claims, interview customers and assess credibility, review escalations and arbitration presentations, exercise discretion to waive policies, participate in process improvement projects
Seniority
Mid-to-Senior, hands-on IC