Customer Success Engineer
Core
Post-sales technical expert driving adoption, consumption, and measurable outcomes from deployed GenAI applications for DataRobot customers.
Role type
Customer Success Engineer (GenAI)
Builds
GenAI applications and predictive AI solutions on the DataRobot platform
Domain
Artificial Intelligence / Generative AI / SaaS
Deliverable
production ML models | product features
Required skills
GenAI application development, prompt engineering, LLM knowledge, end-to-end machine learning lifecycle, feature engineering, model training, cloud infrastructure (AWS/Azure/GCP), code/log reading
Preferred skills
AI Engineering, application lifecycle management, data-centric solution delivery
Technologies
DataRobot, AWS, Azure, GCP, LLMs
Responsibilities
Guide customers through first-use milestones and resolve blockers, monitor usage to increase activation, track product health and surface risks, act as voice of customer to product teams, facilitate onboarding workshops, deliver technical enablement sessions, collaborate on use case value realization
Seniority
Mid-Senior, hands-on IC
